Why Customer Support Still Matters in the Age of AI - ProductFTW #93
The problem is assuming that because most solutions can be automated, every solution should be.
Topic
Product
27 posts from ProductFTW on Product.
Is the Product Manager the CEO of the Product? - ProductFTW #91
Why Accountability Matters More Than Authority
Real Life is Full of Edge Cases - ProductFTW #87
Edge cases are inevitable in fintech because regulatory requirements mean you have to serve everyone
The Card PM's Day: What You Actually Do - ProductFTW #83
A card PM opens the day inside other companies' loops.
Decisions Without Context Don’t Scale - ProductFTW #76
A product manager’s guide to avoiding last-minute delays
Words Matter - ProductFTW #75
Getting everyone on the same page starts with helping everyone speak the same language.
When Should Your Startup Hire a Head of Product? - ProductFTW #73
It's about complexity, not funding stage.
Why Rewards Timing Matters - ProductFTW #71
A few weeks ago, we wrote about payment timing and why it is a product decision, not just an operational one. That post led to a bunch of side conversations internally about other timing decisions we make without always calling them product choices. The one that keeps coming up for
Do Startups Need Product Managers? - ProductFTW #70
“Do we actually need a Product Manager?”
If this conversation is happening, the answer is usually yes.
As a consultant, I am rarely brought in when everything is working perfectly. The call usually comes when something feels off, but no one can quite name it. The team has grown, and
Credit Card Repayment Timing Is a Product Decision - ProductFTW #68
Have you ever wondered what the last possible moment is to make your credit card payment without it being late?
If you haven’t, that’s great. If you’ve ever been tight on cash, waiting on a paycheck, or just mildly curious, you’ve probably assumed that the answer