How to Implement Credit Card Regulatory Changes - ProductFTW #99
Regulatory changes can touch far more than your disclosures.
Real advice for product managers, with a fintech focus
A weekly newsletter from Matthew Goldman and the team at Totavi. Product strategy, requirements, leadership, and engineering collaboration — written by people who've shipped.
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How Credit Card Interest Works (And Why It’s So Hard to Calculate) - ProductFTW #98
Calculating credit card interest sounds simple. The math mostly is. It’s everything happening to the balance before, during, and after the math that makes it hard.
Non-Functional Requirements - ProductFTW #97
The difference between products that work and ones that work well.
Consumer Credit is Challenging - ProductFTW #96
We’ll dig into each of these in more detail over the coming year.
Why Product Managers Need a Decision Log (+ Free Template) - ProductFTW #95
So you don't waste time reconstructing decisions your team already made.
Card Onboarding Requirements: Field Validations and Error States - ProductFTW #94
I’ve built a set of baseline requirements for a new consumer card onboarding flow, and today I’m sharing it
Why Customer Support Still Matters in the Age of AI - ProductFTW #93
The problem is assuming that because most solutions can be automated, every solution should be.
The Skills AI Can’t Learn for You - ProductFTW #92
AI can make the work easier, but it can’t do the growing for you.
Is the Product Manager the CEO of the Product? - ProductFTW #91
Why Accountability Matters More Than Authority
When Should Repayment Emails Be Sent? - ProductFTW #90
There isn’t a universally correct answer because every product, customer base, and servicing strategy is different.