Consumer Credit is Challenging - ProductFTW #96
We’ll dig into each of these in more detail over the coming year.
Real advice for product managers, with a fintech focus
A weekly newsletter from Matthew Goldman and the team at Totavi. Product strategy, requirements, leadership, and engineering collaboration — written by people who've shipped.
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Why Product Managers Need a Decision Log (+ Free Template) - ProductFTW #95
So you don't waste time reconstructing decisions your team already made.
Card Onboarding Requirements: Field Validations and Error States - ProductFTW #94
I’ve built a set of baseline requirements for a new consumer card onboarding flow, and today I’m sharing it
Why Customer Support Still Matters in the Age of AI - ProductFTW #93
The problem is assuming that because most solutions can be automated, every solution should be.
The Skills AI Can’t Learn for You - ProductFTW #92
AI can make the work easier, but it can’t do the growing for you.
Is the Product Manager the CEO of the Product? - ProductFTW #91
Why Accountability Matters More Than Authority
When Should Repayment Emails Be Sent? - ProductFTW #90
There isn’t a universally correct answer because every product, customer base, and servicing strategy is different.
From Product Tripod to Pogo Stick - ProductFTW #89
Product "teams" of one are becoming mainstream
PRD AI Prompt - ProductFTW #88
The quality of your PRD has less to do with the prompt than it does with the context you provide
Real Life is Full of Edge Cases - ProductFTW #87
Edge cases are inevitable in fintech because regulatory requirements mean you have to serve everyone