Why Customer Support Still Matters in the Age of AI - ProductFTW #93
The problem is assuming that because most solutions can be automated, every solution should be.
Real advice for product managers, with a fintech focus
A weekly newsletter from Matthew Goldman and the team at Totavi. Product strategy, requirements, leadership, and engineering collaboration — written by people who've shipped.
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The Skills AI Can’t Learn for You - ProductFTW #92
AI can make the work easier, but it can’t do the growing for you.
Is the Product Manager the CEO of the Product? - ProductFTW #91
Why Accountability Matters More Than Authority
When Should Repayment Emails Be Sent? - ProductFTW #90
There isn’t a universally correct answer because every product, customer base, and servicing strategy is different.
From Product Tripod to Pogo Stick - ProductFTW #89
Product "teams" of one are becoming mainstream
PRD AI Prompt - ProductFTW #88
The quality of your PRD has less to do with the prompt than it does with the context you provide
Real Life is Full of Edge Cases - ProductFTW #87
Edge cases are inevitable in fintech because regulatory requirements mean you have to serve everyone
Product Requirements Document (PRD) Template - ProductFTW #86
What my PRDs actually look like, and why the format isn't the point.
Are Product Requirement Documents Still Relevant - ProductFTW #85
Revisiting ProductFTW #13 Two Years Later
The Product Management Career Path - ProductFTW #84
What changes over time is the scope of the problems or products you manage and how much of the strategy you own